MIAMI (AP) - A South Florida woman got a shock when she opened a recent cell phone bill: she owed $201,000. It was no mistake. Celina Aarons has her two deaf-mute brothers on her plan. They communicate by texting and use their phones to watch videos. Normally, that's not a problem. Aarons has the appropriate data plan and her bill is about $175. But her brothers spent two weeks in Canada and Aarons never changed to an international plan. Her brothers sent over 2,000 texts and also downloaded videos, sometimes racking up $2,000 in data charges. T-Mobile told Aarons the bill was correct. She called Miami TV station WSVN, which contacted T-Mobile. The station reports that T-Mobile cut Aarons' bill to $2,500 and gave her six months to pay.
It was nice of T-Mobile to cut the bill but my question is, when her usage reached, umm, say, $100,000 you don't think T-Mobile should have or could have called or texted her to say, "Yo! Your bill is about to be more expensive than your house!" SMH